Feedback for new terms of service and privacy policy

Community
1

Please use this topic to provide feedback on our updated terms of service and privacy policy: [Draft] Eterna Terms of Service and Privacy Policy - Google Docs

For more information, please see the news post

2

Looks great. Very helpful to see all the policies in writing. Under Other Intellectual Property, missing the link for “You can read more about it here.”

3

There’s actually a couple missing links on our current EULA (which I copied some sections from), that one included. Good catch.

4

Some things that I’m curious about from a player or potential player perspective:

  • Under “Applicability” - it is stated that the EULA may be changed at any time - I know that other websites/etc. sometimes send emails or other notifications for EULA changes, so I’d be curious what Eterna’s general pipeline for notifying users of EULA updates would be (at minimum a notification/announcement through the website seems useful)

  • Under “User Generated Content” - it is stated that your puzzle-solving steps may be made available to you (and others) - it would be useful to state how users can see/request such a record of their own data

  • Personally would like to see the full non-abbreviated version of GDPR also stated - for example: “such as under the General Data Protection Regulation (GDPR)” - just for extra clarity

  • Account deletion is mentioned, but it is not described how a user would go about deleting their account. Presumably this would be through contacting the support email?

5

Jonathan, it looks good to me.

6

There is a specific channel in the forum that is for asking for account deletion, that’s where I assume forum people would do it, but if they’re not in the forum, then yes, the would have to contact the support email.

7

Under “Applicability” - it is stated that the EULA may be changed at any time - I know that other websites/etc. sometimes send emails or other notifications for EULA changes, so I’d be curious what Eterna’s general pipeline for notifying users of EULA updates would be (at minimum a notification/announcement through the website seems useful)

Great question. This is new territory for us, so I’m not sure - I was thinking a popup asking for players to re-confirm after a change when they log in. I could see email being useful if our handling of user data changes and you haven’t logged in for a while, but at the same time I think folks may tend to see these emails as annoying. Ultimately, not sure what the best approach is.

Under “User Generated Content” - it is stated that your puzzle-solving steps may be made available to you (and others) - it would be useful to state how users can see/request such a record of their own data

Right now, there isn’t any way to request the movesets in a self-service way. It’d need to be on request, where we’d presumably vet the reasoning for requesting before providing it. I know this data is covered under an IRB, but I don’t know the details.

Personally would like to see the full non-abbreviated version of GDPR also stated - for example: “such as under the General Data Protection Regulation (GDPR)” - just for extra clarity

Good call.

Account deletion is mentioned, but it is not described how a user would go about deleting their account. Presumably this would be through contacting the support email?

I imply from the previous paragraph that you contact support, yes. As Arnuv mentioned, there is a forum topic where there have been requests - I should probably close that topic and direct people to use the email instead.

8

Some spelling errors have been introduced, “Intillectual” and “thuroughness”.

9

Fixed, thanks!