Hello again. I have decided to post similar problems here rather than create a new thread to make it easier to track such data.
I have been experiencing what “appear” to be flash-based malfunctions while using Eterna for a week or two now. [please note that I have also experienced Chat crashes for about a month with regular frequency, usually about 3 times a day and lasting from 5 to 50 minutes at a time. I mention this here in case the issues are somehow related].
The types of problems I have run into over the last month include what I have already commented on, but within the last week I have experienced a new (for myself) type of freeze/crash of the site and its features. Here I present screenshots from a single instance on July 30th. Times are included in the screenshots and are in Eastern Time. Note that I took as many screenshots as I did, not for the sake of determining the problem alone, but also to show the effect this had on the site’s various features.
In the first 6 screenshots are from the same page (a player-made puzzle I was attempting to solve). The text of the puzzle’s name, the counts for GC and GU pairs, the Total energy display, and the link to the home page fail to display properly:
The in-game settings menu also failed to display text for the listed options:
When went to “reset” the puzzle, the usual pop-up message displayed as seen in the next shot:
The responsiveness of the fields to be clicked seemed to be unaffected despite the lack of text, and I was able to select the “yes” or “no” option which then appeared in order to reset the bases:
I then pasted the sequence I had back into the puzzle, the window for which is seen below again without text:
As only the text seemed to be affected by the error, rather than the icons or the page overall, it seemed that the problem had to do with the transitive aspects of the page’s display.
However, when I went to formally reload/refresh the page I was faced with the following message about “Shockwave Flash” not being able to load:
I also had another tab open with a puzzle which I had “beamed to puzzlemaker”. That page had frozen and when I reloaded/refreshed that page I got a different error stating that not only that “Shockwave Flash” could not be reloaded, but that it had “crashed”:
The “Player Puzzle” page seemed to be less severely affected, though the Chat was disabled through a similar error (Correct me if I am wrong, but **I thought we changed Chat from Flash-based to HTML-based**)
I have encountered this problem at least twice including once around 1 AM (ET) today, August 4th 2017 which also happened to preceded an outage in Comcast’s Internet service. That outage might be related, but I don’t have enough data to calculate p values